- These terms of service (the “Shipping & Delivery Policy”) govern your use of our services provided on our website firstname.lastname@example.org (“Website”).
- The Website is owned, registered and operated by “Merhaki Foods and Nutrition Private Limited” (subsidiary of GlobalBees Brands Private Limited)” (“Intellilens”, “Company”, “we”, “our” or “us”), a private limited company, incorporated under the provisions of the Companies Act, 2013 and having its registered office at Merhaki Foods and Nutrition, No.9, 1, 9th Main Rd, opp. IDBI Bank, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India.
- We currently deliver products only in the territory of India.
- You will not be able to confirm your order on the Website in the event we do not deliver to your area. We are in the process of ensuring delivery all across India and our serviced areas are being frequently updated. We request you to please come back and check if we have begun delivery in your area.
- Once your order is placed on the Website and the same is accepted, we will issue an email confirming your order.
- We endeavour to ship ordered products typically within 2-3 working days of order placement and confirmation. Upon successful shipment of an order, we will send you the details of the consignment to allow you to check the status of your order.
- The typical delivery date shall be within 10 days of shipping and in no event later than 15-30 days in the event of exigencies or delay beyond our control or the control of our vendors.
- In the unlikely event that we are unable to deliver within 15-30 business days of placing the order, we will update you on the status of the order or in the event of the unavailability of the product, we will cancel the order and refund any prepaid orders or issue a Coupon for the value of the cancelled products which will be credited to your account on the Website. This can be used to pay your subsequent bills on the Website. In the event of part delivery of the order and we are forced to cancel the remaining order we will send you an email informing the same and refund or issue a Coupon for the value of the unshipped part of the order which will be credited to your account on the Website.
- To ensure efficient delivery of the products, we use only reputed courier agencies.
- We endeavour to ship all items in your order together; however, this may not be always possible due to the product characteristics or availability.
- All orders will be shipped with an invoice mentioning the price in accordance with the Indian tax regulations.
- The cost of the shipping orders will be provided at the time of checkout.
Your experience is our reward!
We attempt to deliver the best and hope to create a satisfactory and unique experience for you all. All the items undergo quality check and are delivered to you with utmost care.
But even with all the precautions, the order is delivered to you in damaged condition or with manufacturing defect, we will be accepting returns.
Please note that we accept returns only when the order is delivered to you in damaged condition or possess any manufacturing defect as per the specifications mentioned in our product pages.
The Process for returns:
- To return an item call us on +91 9625740740 or drop us an email at email@example.com with the following details within 48 hours of the delivery of the product:
- The clear photograph of the delivered order where the defect/damage is visible.
- Your order Number and registered mobile number.
- Once we receive the details, our team will analyse the details and will process the return and replaced/refunded.
- The customer support team might connect with you over the call or email for any questions if required.